Because we strategically select products that are name brand and top of the line, we are confident in the items you're purchasing. That leaves us to focus on customer service. It is our priority to provide you with unmatched customer service. So if our policies don't seem fair, contact us and we'll talk about it with you!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can only ship in the United States, but we do it quite quickly. You can typically expect to see your package on your doorstep within 7-10 business days. Note that there are restrictions on some products.